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Consiste em aplicar diversas \u201cboas pr\u00e1ticas\u201d de atendimento em Service Desk para focar na melhoria da sua qualidade. Existem dois pilares nessa metodologia que consiste em: Treinamento de Atendentes e Lideres de Equipes Consultoria Mapeamento dos Processos; Identifica\u00e7\u00e3o dos Indicadores de Desempenho; Desenho do Fluxo dos […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":1,"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"predecessor-version":[{"id":707,"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/pages\/53\/revisions\/707"}],"wp:attachment":[{"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/h2>\n
O que \u00e9 a metodologia TOP SERVICE DESK? <\/strong>Consiste em aplicar diversas \u201cboas pr\u00e1ticas<\/strong>\u201d de atendimento em Service Desk para focar na melhoria da sua qualidade.<\/strong><\/h4>\n
Existem dois pilares nessa metodologia que consiste em:<\/h4>\n
<\/ul>\n
\n
Treinamento de Atendentes e Lideres de Equipes<\/h5>\n<\/li>\n<\/ul>\n
\n
Consultoria<\/strong><\/h5>\n
\n
Treinamentos da Equipe<\/strong><\/h5>\n
\n
Al\u00e9m disso, a metodologia faz a intermedia\u00e7\u00e3o da m\u00e3o de obra<\/strong> treinada e qualificada, com as empresas parceiras na contrata\u00e7\u00e3o delas atrav\u00e9s da Vitrine de Curr\u00edculos TOP<\/strong>.<\/h4>\n