{"id":53,"date":"2021-07-16T01:11:29","date_gmt":"2021-07-16T04:11:29","guid":{"rendered":"https:\/\/topservicedesk.com.br\/?page_id=53"},"modified":"2022-02-22T13:49:22","modified_gmt":"2022-02-22T16:49:22","slug":"servicos","status":"publish","type":"page","link":"https:\/\/topservicedesk.com.br\/index.php\/servicos\/","title":{"rendered":"Servi\u00e7os"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Our Services&#8221; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;Share Tech||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.02)&#8221; text_font_size=&#8221;100px&#8221; text_line_height=&#8221;0.2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Share Tech||||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-4px||30px||false|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;80px&#8221; text_font_size_phone=&#8221;60px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;36px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: rgba(10, 10, 10, 0.78);\">Servi\u00e7os<\/span><\/p>\n<h2><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.9.9&#8243; _module_preset=&#8221;default&#8221; header_4_font=&#8221;Share Tech||||||||&#8221; header_4_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;||14px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>O que \u00e9 a metodologia <strong>TOP SERVICE DESK? <\/strong>Consiste em aplicar diversas \u201c<strong>boas pr\u00e1ticas<\/strong>\u201d de atendimento em Service Desk para focar na <strong>melhoria da sua qualidade.<\/strong><\/h4>\n<h4>Existem dois pilares nessa metodologia que consiste em:<\/h4>\n<ul><\/ul>\n<p>[\/et_pb_text][et_pb_tabs _builder_version=&#8221;4.9.9&#8243; _module_preset=&#8221;default&#8221; body_font=&#8221;Share Tech||||||||&#8221; body_font_size=&#8221;16px&#8221; tab_font=&#8221;Share Tech||||||||&#8221; tab_font_size=&#8221;15px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_tab title=&#8221;Pessoa F\u00edsica&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>\n<h5>Treinamento de Atendentes e Lideres de Equipes<\/h5>\n<\/li>\n<\/ul>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;Pessoa Jur\u00eddica&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>\n<h5><strong>Consultoria<\/strong><\/h5>\n<ul>\n<li>Mapeamento dos Processos;<\/li>\n<li>Identifica\u00e7\u00e3o dos Indicadores de Desempenho;<\/li>\n<li>Desenho do Fluxo dos Processos;<\/li>\n<li>Desenvolvimento dos Procedimentos Operacionais \u2013 Atendimento ao Cliente.<\/li>\n<\/ul>\n<\/li>\n<li>\n<h5><strong>Treinamentos da Equipe<\/strong><\/h5>\n<ul>\n<li>Treinamento de Atendentes e Lideres de Equipes.<strong><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_tab][\/et_pb_tabs][et_pb_text _builder_version=&#8221;4.9.9&#8243; _module_preset=&#8221;default&#8221; header_4_font=&#8221;Share Tech||||||||&#8221; 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