[et_pb_section fb_built=”1″ admin_label=”Our Services” _builder_version=”3.22″ custom_padding=”34px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”3.25″ custom_margin=”|||” custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.9″ text_font=”Share Tech||||||||” text_text_color=”rgba(0,0,0,0.02)” text_font_size=”76px” text_line_height=”1em” header_font=”||||||||” header_2_font=”Share Tech||||||||” header_2_font_size=”48px” header_2_line_height=”1.4em” text_orientation=”center” custom_margin=”-4px||30px||false|” custom_margin_tablet=”||0px|” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” text_font_size_tablet=”80px” text_font_size_phone=”60px” text_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Case de Sucesso [\/et_pb_text][et_pb_image src=”\/\/i2.wp.com\/topservicedesk.com.br\/wp-content\/uploads\/2021\/07\/logo2-conttroller.jpeg” align=”center” _builder_version=”4.14.8″ _module_preset=”default” max_height=”161px” custom_margin=”||-17px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Share Tech||||||||” text_font_size=”18px” header_4_font=”Share Tech||||||||” header_4_line_height=”1.8em” custom_margin=”||14px|||” global_colors_info=”{}”]<\/p>\n Cen\u00e1rio Encontrado<\/u><\/strong><\/span><\/p>\n Embora a equipe de suporte estivesse empenhada, focada e cumprindo as regras do excelente tratamento com o cliente, faltavam indicadores que mostrassem o real rendimento da equipe e os resultados de cada profissional. Esses indicadores s\u00e3o fundamentais para mensurar a \u201cQualidade do Atendimento\u201d<\/em><\/strong>.<\/span><\/p>\n <\/span><\/p>\n A\u00e7\u00f5es Executadas<\/u><\/strong><\/span><\/p>\n O primeiro passo para a transforma\u00e7\u00e3o foi a mudan\u00e7a do sistema de gerenciamento do suporte que permitiu uma vis\u00e3o gerencial de alguns indicadores. Esta a\u00e7\u00e3o j\u00e1 estava nos projetos da empresa.<\/span><\/p>\n Al\u00e9m disso, foram realizados: levantamento dos processos, desenho do fluxo desses processos, identifica\u00e7\u00e3o dos indicadores, e por fim a formata\u00e7\u00e3o dos procedimentos operacionais.<\/span><\/p>\n No processo denominado Atendimento ao Cliente<\/u><\/em><\/strong>, foram definidos 5 (cinco) indicadores:<\/span><\/p>\n Em janeiro de 2021, foi poss\u00edvel medir os indicadores e obtivemos os seguintes resultados:<\/span><\/p>\n Resultados Alcan\u00e7ados <\/u><\/strong><\/span><\/p>\n Ap\u00f3s aplica\u00e7\u00e3o de treinamentos de atendimento, ajustes na ferramenta de registro de suporte, os resultados come\u00e7aram a aparecer. Em fevereiro de 2021, alguns indicadores passaram a mostrar conformidade com a meta, mostrando os seguintes resultados:<\/span><\/p>\n Ap\u00f3s o m\u00eas de mar\u00e7o de 2021, todos os indicadores ficaram dentro da meta se mantendo at\u00e9 o m\u00eas atual (agosto de 2021) e a expectativa \u00e9 que a equipe continue evoluindo e alcan\u00e7ando os \u00edndices dentro das metas estabelecidas, permitindo at\u00e9 utilizarem metas mais arrojadas. A seguir o resumo da evolu\u00e7\u00e3o citada:<\/span><\/p>\n \n [\/et_pb_text][et_pb_image src=”\/\/i3.wp.com\/topservicedesk.com.br\/wp-content\/uploads\/2021\/09\/WhatsApp-Image-2021-09-15-at-14.54.43.jpeg” title_text=”WhatsApp Image 2021-09-15 at 14.54.43″ align=”center” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”Footer” _builder_version=”4.9.9″ background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_start=”rgba(224,153,0,0.82)” background_color_gradient_end=”rgba(65,152,172,0.9)” background_color_gradient_direction=”140deg” background_color_gradient_overlays_image=”on” background_image=”\/\/i3.wp.com\/topservicedesk.com.br\/wp-content\/uploads\/2021\/07\/fundo2.png” custom_margin=”|||” custom_padding=”120px|0px|120px|0px|true|false” custom_padding_tablet=”10vw||10vw||true” custom_padding_phone=”5vw||5vw||true” locked=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” _builder_version=”3.25″ custom_padding=”|||” use_custom_width=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_contact_form captcha=”off” title=”Entre em contato conosco” success_message=”Sua mensagem foi enviada com sucesso! Em breve retornaremos!” submit_button_text=”Enviar” module_id=”et_pb_contact_form_0″ _builder_version=”4.13.1″ _unique_id=”843c8f29-1353-4ce1-b970-3226abd413e5″ form_field_background_color=”rgba(0,0,0,0)” form_field_text_color=”#ffffff” title_level=”h2″ title_font=”Share Tech||||||||” title_text_color=”#ffffff” title_font_size=”50px” title_line_height=”1.2em” form_field_font=”Open Sans|700|||||||” form_field_letter_spacing=”2px” form_field_line_height=”1.8em” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#ffa727″ button_border_width=”10px” button_border_color=”#ffa727″ button_border_radius=”100px” button_letter_spacing=”5px” button_font=”Open Sans|700||on|||||” button_use_icon=”off” button_text_size_last_edited=”off|desktop” border_width_bottom=”2px” border_color_bottom=”#ffffff” form_background_color=”rgba(0,0,0,0)” global_colors_info=”{}” button_bg_color_hover=”#ff8a3d” button_border_color_hover=”#ff8a3d” button_border_radius_hover=”100px” 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global_colors_info=”{}”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Case de SucessoConttroller TecnologiaCen\u00e1rio Encontrado Embora a equipe de suporte estivesse empenhada, focada e cumprindo as regras do excelente tratamento com o cliente, faltavam indicadores que mostrassem o real rendimento da equipe e os resultados de cada profissional. Esses indicadores s\u00e3o fundamentais para mensurar a \u201cQualidade do Atendimento\u201d. A\u00e7\u00f5es Executadas O primeiro passo para a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-163","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/pages\/163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=163"}],"version-history":[{"count":1,"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/pages\/163\/revisions"}],"predecessor-version":[{"id":766,"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/pages\/163\/revisions\/766"}],"wp:attachment":[{"href":"https:\/\/topservicedesk.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Conttroller Tecnologia<\/span><\/p>\n\n
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